Axsy Support Plan Details

Axsy Support Plan Details

Axsy Support Plans
Support Plan Summary Plan →  Standard Premier Signature Pricing → Included in Axsy licence fees 30% of net Axsy licence fees Contact Axsy for pricin...
Wed, 24 Aug, 2022 at 7:01 PM
Self Guided Resources
Availability: All Support Plans Axsy will setup a portal, incorporating your branding where you can: Access Axsy’s knowledge base content Raise and...
Wed, 24 Aug, 2022 at 5:59 PM
Axsy Support
Support terms are identifiable throughout this article by the use of first letter capitals, please see the list of terms available in this article. Supp...
Wed, 24 Aug, 2022 at 7:03 PM
Axsy Implementation Support
Initial Org Setup Availability: All Support Plans The fastest way to get you started with Axsy’s products is to arrange a session so that the Axsy team ...
Wed, 24 Aug, 2022 at 7:14 PM
Guidance to Level 1 Support Teams Reporting Issues to Axsy Level 2 Support
When you report an issue to Axsy, please provide as much of the following information that is relevant to your issue to enable us to assist you further.  ...
Tue, 22 Mar, 2022 at 4:42 AM
Reproducing Issues in Production Environments
Issues reported by users of the Axsy Mobile App in the field can be due to multiple reasons: User error Incorrect Salesforce configuration and setting...
Tue, 22 Mar, 2022 at 5:52 AM
Support Response Times
Response Times Response Times Support Plan Standard Premier Signature Service Hours 8 x 5 24 x 7 24 x 7 Category  Business...
Mon, 8 Jan, 2024 at 12:45 PM
Support Definitions
Definitions Support definitions used elsewhere in this section are listed below. Level 1 Support means the support service provided by You for Your en...
Wed, 24 Aug, 2022 at 7:19 PM
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